Shipping policy
Welcome to Lustrevia. We are committed to delivering your order safely and efficiently so you can enjoy your jewelry as soon as possible.
Shipping Destinations
At this time, we currently ship within the United States only.
We plan to expand to additional countries in the future.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Please note:
- Orders are not processed on weekends or public holidays.
- During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Time
Estimated delivery time within the United States is:
- 7–15 business days
Delivery times may vary depending on:
- Your location
- Carrier delays
- Weather conditions
- High order volumes
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates
| Order Value | Shipping Cost |
|---|---|
| Orders over $50 | FREE Shipping |
| Orders under $50 | $20 |
Order Tracking
As soon as your order ships, you will receive a tracking number via email so you can monitor your package in real time.
Please allow a few days for tracking updates to appear after shipment confirmation.
Incorrect Shipping Information
Please ensure your shipping details are entered correctly at checkout.
We are not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to customer input errors
- Packages marked as delivered by the carrier
If you notice an error in your shipping information, contact us immediately at:
support@lustrevia.com
Delayed or Lost Packages
While we work with trusted shipping partners, occasional delays may occur that are outside our control.
If your package has not arrived within the estimated timeframe, please contact our support team and we will assist you in resolving the issue as quickly as possible.
Multiple Packages
In some cases, your order may arrive in separate packages depending on product availability and fulfillment locations.
You will receive tracking information for each shipment if applicable.
Contact Us
If you have any questions regarding shipping or your order status, please contact us at:
We are always happy to help.